Terms and Conditions

Last Updated: January 31, 2026

Please read these Terms and Conditions carefully before using the CrewCert service. These Terms govern your access to and use of our certification management platform.

Important Legal Notice

By using CrewCert, you agree to be bound by these Terms and Conditions. These Terms contain important information about your legal rights, including limitations of liability, dispute resolution by arbitration, and waiver of class action rights. If you do not agree to these Terms, do not use our service.

1. Acceptance of Terms

These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you") and CrewCert, a service powered by Myleadify ("CrewCert," "we," "us," "our").

By accessing or using the CrewCert service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our service.

These Terms apply to all users, including visitors, registered users, administrators, and any other individual who accesses or uses the service.

2. Description of Service

CrewCert is a cloud-based software-as-a-service (SaaS) platform that provides:

Certification tracking and management for crew members
Automated email notifications for certification expirations
Organization and team management tools
Compliance reporting and documentation
Emergency contact information management
Administrative dashboards and controls

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with or without notice, though we will make reasonable efforts to notify users of significant changes.

3. User Accounts and Registration

Eligibility

You must be at least 18 years old to use this service
You must provide accurate, current, and complete information
You must be authorized to bind your organization to these Terms
You must comply with all applicable laws and regulations

Account Security

You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities under your account
You must notify us immediately of any unauthorized access or security breach
We are not liable for any loss or damage arising from unauthorized account access

Account Information

You agree to keep your account information accurate and up-to-date
You agree to provide truthful certification information
False information may result in account suspension or termination

4. Subscription and Billing

Pricing

Subscription fees are $5 per active crew member per month
Billing occurs monthly based on the number of crew members in your organization
Prices are subject to change with 30 days' notice
Price changes will not affect your current billing cycle

Payment Terms

Payment is processed through Stripe, Inc., a third-party payment processor
You authorize us to charge your payment method on a recurring basis
All fees are non-refundable except as required by law or stated in these Terms
Failed payments may result in service suspension or termination
You are responsible for all taxes, including sales, use, or VAT taxes

Refund Policy

Fees are generally non-refundable
No refunds or credits for partial months of service
No refunds for unused services or features
Refunds may be issued at our sole discretion for service failures

Free Trials

If we offer a free trial, you may cancel before the trial ends to avoid charges. If you do not cancel, you will be automatically charged at the end of the trial period.

5. Cancellation and Termination

Cancellation by You

You may cancel your subscription at any time through your account settings
Cancellation takes effect at the end of the current billing period
You will retain access until the end of the paid period
No refunds for the remaining portion of the billing period

Termination by Us

We may suspend or terminate your account immediately without notice if:

You violate these Terms
Your payment fails or your account is past due
You engage in fraudulent or illegal activities
You misuse the service or compromise its security
Your use harms other users or our systems
Required by law or regulation

Effect of Termination

All licenses and rights to use the service immediately cease
We may delete your data after a reasonable retention period
You remain liable for all fees incurred before termination
Sections of these Terms that should survive termination will remain in effect

Data Retrieval

Upon termination, you have 30 days to retrieve your data. After this period, we may permanently delete all data. We are not responsible for data loss after account termination.

6. Acceptable Use Policy

You agree not to:

Use the service for any illegal purpose or in violation of any laws
Violate or infringe the rights of others, including intellectual property rights
Upload or transmit viruses, malware, or malicious code
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt the service or servers
Use automated systems (bots, scrapers) without written permission
Reverse engineer, decompile, or attempt to extract source code
Remove or modify any proprietary notices or labels
Use the service to send spam or unsolicited communications
Impersonate any person or entity or falsely represent your affiliation
Collect or harvest information about other users without consent
Use the service for any competitive or benchmarking purposes
Share your account credentials with unauthorized parties
Resell or redistribute the service without our permission

Violation of this policy may result in immediate termination of your account and legal action.

7. Intellectual Property Rights

Our Intellectual Property

All content, features, and functionality are owned by CrewCert and protected by copyright, trademark, and other laws
This includes but is not limited to: software, text, graphics, logos, images, designs, and documentation
You receive a limited, non-exclusive, non-transferable license to use the service
You may not copy, modify, distribute, sell, or lease any part of our service

Your Content

You retain all rights to the data and content you submit to the service
You grant us a worldwide, royalty-free license to use, store, and process your content solely to provide the service
You represent that you have all necessary rights to the content you provide
You are responsible for ensuring your content does not infringe third-party rights

Feedback

Any feedback, suggestions, or ideas you provide become our property, and we may use them without compensation or attribution to you.

8. Disclaimer of Warranties

IMPORTANT - READ CAREFULLY

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

Merchantability: We do not warrant the service is suitable for your specific needs
Fitness for a Particular Purpose: We do not guarantee the service will meet your requirements
Non-Infringement: We do not warrant that the service does not infringe third-party rights
Accuracy: We do not guarantee the accuracy, reliability, or completeness of any information
Availability: We do not guarantee uninterrupted, timely, secure, or error-free service
Results: We do not guarantee specific results from using the service
Security: We do not guarantee that the service will be free from viruses or harmful components

Certification Compliance: While our service helps track certifications, you remain solely responsible for ensuring compliance with all applicable certification requirements, deadlines, and regulatory obligations. We are not liable for missed deadlines or expired certifications.

Some jurisdictions do not allow the exclusion of warranties, so some of the above exclusions may not apply to you.

9. Limitation of Liability

CRITICAL - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWCERT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

This includes but is not limited to damages for:

Loss of profits, revenue, or business opportunities
Loss of data or information
Business interruption or downtime
Loss of goodwill or reputation
Cost of substitute services
Personal injury or property damage
Missed certification deadlines or expired certifications
Employment actions or job loss resulting from certification issues
Regulatory fines or penalties
Failed email notifications or technical errors

Maximum Liability: Our total liability for all claims arising from or related to the service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability) and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow limitation of liability for certain damages, so these limitations may not fully apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless CrewCert, Myleadify, and their officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use or misuse of the service
Your violation of these Terms
Your violation of any laws or regulations
Your violation of third-party rights, including intellectual property rights
Content or data you submit to the service
Any disputes with other users
Missed certification deadlines or compliance failures

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

11. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Your Responsibilities

You are responsible for obtaining necessary consents to collect and process crew member data
You must comply with all applicable data protection laws (GDPR, CCPA, etc.)
You are responsible for the accuracy of data you provide
You must have authority to share emergency contact information

Data Security

While we implement reasonable security measures, you acknowledge that no system is completely secure. We are not liable for unauthorized access to or disclosure of your data due to circumstances beyond our reasonable control.

Backup and Recovery

While we maintain regular backups, you are responsible for maintaining your own backup copies of critical data. We do not guarantee data recovery in all circumstances.

12. Email Notifications

Our service sends automated email notifications for certification expirations. You acknowledge and agree:

Email delivery is dependent on third-party email services and networks
We do not guarantee delivery, timing, or receipt of all emails
Emails may be delayed, filtered as spam, or fail to deliver
You remain responsible for tracking certification deadlines independently
You should not rely solely on our notifications for compliance
We are not liable for missed emails or failed notifications
You are responsible for ensuring correct email addresses are provided

Critical Notice: Our email notifications are a courtesy service to assist you. They do not replace your obligation to track and maintain certifications. You must not rely exclusively on our notifications.

13. Third-Party Services

Our service integrates with third-party services including Stripe for payment processing and email service providers.

Third-party services are governed by their own terms and privacy policies
We are not responsible for third-party service availability or failures
We may change or discontinue third-party integrations at any time
You must comply with all third-party terms when using integrated services

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

We will update the "Last Updated" date
We will notify you via email or prominent notice in the service
Material changes may require your explicit consent
Continued use after changes constitutes acceptance

If you do not agree to modified Terms, you must stop using the service and cancel your account.

15. Dispute Resolution

Informal Resolution

Before filing a claim, you agree to contact us at support@crewcert.com to attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration

Any dispute arising from these Terms or the service will be resolved through binding arbitration rather than in court, except that:

Either party may seek injunctive relief in court
Small claims court disputes may be filed if they qualify

Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitrator's decision is final and binding.

Class Action Waiver

YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. Claims must be brought individually.

Jury Trial Waiver

YOU WAIVE YOUR RIGHT TO A JURY TRIAL. Any litigation will be decided by a judge.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Any disputes not subject to arbitration shall be brought exclusively in the state or federal courts located in California, and you consent to personal jurisdiction in these courts.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CrewCert regarding the service and supersede all prior agreements, understandings, and communications.

19. Assignment

You may not assign or transfer these Terms or your rights under them without our written consent. We may assign or transfer these Terms without restriction.

20. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver is effective unless in writing.

21. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, or strikes.

22. Contact Information

For questions about these Terms, please contact us:

CrewCert Legal Department

Email: legal@crewcert.com

Support: support@crewcert.com

Acknowledgment

BY USING CREWCERT, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY STOP USING THE SERVICE.